Privacy Policy for TW Cleaning Group
(In Line with UK GDPR Guidelines for 2024/2025)
1. Introduction
TW Cleaning Group ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
TW Cleaning Group is the data controller for the personal data we process, and we are responsible for ensuring that your personal data is used fairly, lawfully, and securely.
3. Information We Collect
We may collect and process the following types of personal information:
Contact Information: Name, address, telephone number, and email address.
Business Details: Company name, job title, and business address.
Payment Information: Bank details or payment card information for processing transactions.
Service Details: Information related to the cleaning services provided, including job specifications and site locations.
Communication Data: Records of communications between you and us, including emails, phone calls, and meeting notes.
4. How We Use Your Information
We use your personal data for the following purposes:
To Provide Services: To manage and deliver our cleaning services, including scheduling, reporting, and customer support.
To Process Payments: To handle payments for services provided, including invoicing and refunds.
To Communicate with You: To respond to inquiries, provide updates on our services, and manage our business relationship.
For Legal Compliance: To comply with legal obligations, such as tax reporting, and to respond to legal processes or regulatory requests.
For Marketing Purposes: With your consent, we may use your contact details to send you information about our services, promotions, or news that may interest you. You can opt out of marketing communications at any time.
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Performance of a Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and interests.
Consent: Where you have given explicit consent for specific processing activities.
6. Data Sharing and Disclosure
We do not sell your personal data. However, we may share your information with:
Service Providers: Third-party vendors who provide services on our behalf, such as payment processors, IT support, and marketing agencies.
Legal and Regulatory Authorities: Where required by law or in response to legal processes, such as a court order or government request.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new owners.
7. Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or destruction. This includes:
Encryption: Encrypting sensitive data both at rest and in transit.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Audits: Conducting regular audits of our data protection practices to ensure ongoing compliance.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. The retention period may vary depending on the nature of the data and the purpose for processing.
Service Data: Retained for the duration of the contract plus [X] years to comply with legal obligations.
Payment Information: Retained for [X] years in accordance with financial regulations.
9. Your Rights
You have the following rights regarding your personal data:
Access: You can request access to the personal data we hold about you.
Rectification: You can request that we correct any inaccuracies in your personal data.
Erasure: You can request that we delete your personal data where it is no longer necessary for the purposes for which it was collected.
Restriction: You can request that we restrict the processing of your personal data in certain circumstances.
Objection: You can object to the processing of your personal data where we are relying on legitimate interests as the legal basis.
Portability: You can request that we provide your personal data to you or another data controller in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
10. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your user experience. For more details on how we use cookies, please refer to our Cookie Policy.
11. International Data Transfers
If we transfer your personal data outside the UK, we will ensure that it is protected by appropriate safeguards, such as the use of standard contractual clauses approved by the UK Information Commissioner's Office (ICO).
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
TW Cleaning Group
Manchester Buildings , Hyde road , M12 6BH
0161 989 3342
14. Complaints
If you are not satisfied with our response to any concerns regarding your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues: