TW Cleaning Group Terms of Service

1. Introduction

Welcome to TW Cleaning Group! These Terms of Service ("Terms") govern your use of our cleaning services and website. By accessing or using our services, you agree to comply with these Terms. Please read them carefully.

2. Services Provided

TW Cleaning Group offers professional cleaning services tailored for various industries including offices, sports venues, restaurants, retail spaces, film sets, and construction sites. Our services encompass regular cleaning, deep cleaning, specialized cleaning, and more, designed to meet the highest standards of cleanliness and hygiene.

3. Service Agreements

When you engage TW Cleaning Group for services, we will provide a detailed Service Agreement outlining the scope of work, schedule, pricing, and terms of payment. Both parties must agree to and sign this agreement before services commence.

4. Pricing and Payment

Our pricing is competitive and based on the specific requirements of each client. Payment terms are specified in the Service Agreement and typically include invoicing on a regular basis. Payments are due within the agreed-upon timeframe.

5. Cancellations and Rescheduling

Clients may cancel or reschedule cleaning appointments by providing advance notice as outlined in the Service Agreement. TW Cleaning Group reserves the right to charge a cancellation fee for appointments canceled without sufficient notice.

6. Client Responsibilities

Clients are responsible for providing access to the premises at scheduled cleaning times, ensuring a safe working environment for our staff, and promptly reporting any concerns or issues regarding the cleaning services.

7. Liability and Insurance

TW Cleaning Group maintains comprehensive liability insurance coverage. While we take utmost care in our cleaning services, we are not liable for damages resulting from pre-existing conditions, negligence, or actions beyond our control.

8. Confidentiality

We respect the confidentiality of our clients' information and any proprietary or sensitive data we may access during our services. We will not disclose or use such information for any purpose other than providing our cleaning services.

9. Feedback and Disputes

We welcome client feedback and strive to address any concerns promptly and professionally. In case of disputes, both parties agree to attempt to resolve the matter amicably. If resolution cannot be reached, the parties may pursue legal remedies as provided by law.

10. Amendments to Terms

TW Cleaning Group reserves the right to update or modify these Terms of Service at any time. Updated Terms will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at enquiries@twcleaninggroup.co.uk

These Terms of Service outline our commitment to delivering exceptional cleaning services while maintaining transparency and accountability with our clients.